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Troubleshooting

  • Google Play copy.png

    Possible Reasons:

    - Device is not compatible

    - Play Store may prioritise apps that pay for ranking

     

    Try this:

    - Search for: "Magical Park Geo AR Games"

    - Or scan the official QR code provided

    - click on the google play link on our website magicalpark.net

  • Phone App

    Your device must have all 4 of these sensors:

    - GPS

    - Accelerometer

    - Compass

    - Gyroscope

     

    TIP: Most modern Apple iOS devices work great!

    New Phone? Still Not Compatible?

    Even brand-new devices can be missing required hardware.

    - Some budget models skip compass or gyroscope

     

    Check your device specs online or via a hardware checker app.

  • how to play with sprite copy.jpg

    Want to save mobile data?

    - Download all game content at home over Wi-Fi

     

    When prompted in-app, click "OK" to preload worlds.

    Note: Some data is still used while playing in the park.

    How Much Data Does It Use?

    File size is shown under each game icon

    - Content won’t re-download unless the app updates

    - Best to download on Wi-Fi at home

  • before you begin with sprite copy_2 copy.jpg

    Yes. Even if you downloaded the game content at home, you still need one of the following when you are at the park:

    - Mobile data

    - Personal hotspot

    - Wi-Fi

     

    The game uses internet for:

    - GPS location tracking

    TIP: Remember to charge your battery beofre heading to the park

  • CALIBRATE DEVICE.gif

    This is a compass calibration issue.

     

    Fix it by:

    - Spinning your device in a figure 8

    - Removing magnetic cases or swipe cards

  • phone.png

    To protect players, GPS accuracy must be within 20m (21.8 yards).

     

    Fixes:

    - Set GPS location to High Accuracy in your device settings

    - Go outside away from trees or buildings

    - Wait 5–10 minutes after turning GPS on

    - Toggle Wi-Fi on/off to improve signal

    GPS Error When Launching a Game

    Causes:

    - Wi-Fi-only device (no GPS chip)

    - GPS not turned on

    - Low location accuracy

     

    Solution:

    - Set GPS location to High Accuracy in your device settings

    - Ensure device has a GPS sensor

    - Stay in open areas for best GPS signal

  • how to play with sprite copy.jpg

    Try this:
    - Preload worlds at home on Wi-Fi

    - Open a browser to check internet

    - Disable Wi-Fi if using mobile data

    - Chinese devices may block Google access

    ​

  • magical park 01.jpg

    Please send us:

    1. Phone make & model

    2. Your email address

    3. What happened before the crash or bug

    4. Screenshots or screen recordings

    5. For GPS/Compass issues:

       - Tap 5 fingers to unlock debug screen

       - Screenshot or record what it shows
    Contact us at: support@geoargames.com

Why can't I find Magical Park in Google Play?

google-play-badge.png

Possible Reasons:

  • Device is not compatible

  • Play Store may prioritise apps that pay for ranking

Try this:

  • Search for: "Magical Park Geo AR Games"

  • Scan the official QR code provided

  • Click on the google play link on our website magicalpark.net

Is my Device Compatible?

Phone App

Your device must have all 4 of these sensors:

  • GPS

  • Accelerometer

  • Compass

  • Gyroscope

TIP: Most modern Apple iOS devices work great!

​

New phone still not compatible?

Even brand-new devices can be missing required hardware.

  • Some budget models skip compass or gyroscope

Check your device specs online or via a hardware checker app.

How do I Save on Mobile Data?

how to play with sprite copy.jpg

Want to save mobile data?

  • Download all game content at home over Wi-Fi

  • When prompted in-app, click "OK" to preload worlds.

Note: Some data is still used while playing in the park.

​

How Much Data Does Magical Park Use?

File size is shown under each game icon

  • Content won’t re-download unless the app updates

  • Best to download on Wi-Fi at home

Do I Need Wi-Fi or Mobile Data to Play at the Park?

before you begin with sprite copy_2 copy.jpg

Yes. Even if you downloaded the game content at home, you still need one of the following when you are at the park:

  • Mobile data

  • Personal hotspot

  • Wi-Fi

The game uses internet for:

  • GPS location tracking

Why are Creatures Floating Away?

CALIBRATE DEVICE.gif

This is a compass calibration issue.

Fix it by:

  • Spinning your device in a figure 8

  • Removing magnetic cases or swipe cards

Why am I Getting a GPS Accuracy Error?

phone.png

To protect players, GPS accuracy must be within 20m (21.8 yards).

Fixes:

  • Set GPS location to High Accuracy in your device settings

  • Go outside away from trees or buildings

  • Wait 5–10 minutes after turning GPS on

  • Toggle Wi-Fi on/off to improve signal

​

GPS Error when Launching the Game

Causes:

  • Wi-Fi-only device (no GPS chip)

  • GPS not turned on

  • Low location accuracy

Solution:

  • Set GPS location to High Accuracy in your device settings

  • Ensure device has a GPS sensor

  • Stay in open areas for best GPS signal

Games Won't Load or Loads Slowly

wifi_icon.png

Try this:

  • Open a browser to check internet

  • Disable Wi-Fi if using mobile data

  • Chinese devices may block Google access

  • Preload worlds at home on Wi-Fi

Reporting Bugs or Errors

magical park 01.jpg

Please send us:

  1. Phone make & model

  2. Your email address

  3. What happened before the crash or bug

  4. Screenshots or screen recordings

  5. For GPS/Compass issues:

  • Tap 5 fingers to unlock debug screen

  • Screenshot or record what it shows

Contact us at: support@geoargames.com

Troubleshooting and Frequently Asked Questions

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